Help and FAQ's

Give as you Live is a web-based product from Everyclick that allows shoppers to turn every pound spent online into a free donation for any UK cause.

Thousands of online retailers, offering millions of products, will donate a percentage of each purchase to any cause a shopper selects. It costs the shopper nothing to Give as you Live as the stores donate the money, not the shopper.

The shopper can pick from over 220,000 UK causes to donate to and, on average, 2.5% of each purchase can be donated.

Shoppers can either use Give as you Live through our online store or they can download Give as you Live and shop directly with their favourite retailers.

Everyclick are an award-winning technology company. We have made available online fundraising tools to over 220,000 UK causes. Our technology has raised over £2.2 million for UK causes to date.

Other Everyclick products include Everyclick Search, Everygreeting, Everyclick Fundraise and Everyclick Donate. If you already have an Everyclick account, the money raised through Give as you Live will be added to your account and your total donation amount.

Yes, if you already have an Everyclick account you can still download Give as you Live or shop through our online store to raise funds for your favourite cause. Whatever you raise through Give as you Live will be added to your existing Everyclick total.

If you are not sure if you already have an Everyclick account there's no need to worry. Simply download Give as you Live or shop through our online store. Our system will let you know if you already have an account when you enter your email address. If you have forgotten your password, there will be a link to reset it. Anything you raise through Give as you Live will be added to your existing Everyclick total.

Give as you Live is a web-based product, meaning you can shop with Give as you Live through our online store or you can download Give as you Live and shop directly with your favourite retailers. Each purchase made through either the store or the downloaded version of Give as you Live will raise money for any UK cause selected - for free.
Give as you Live is an affiliate of over 1,800 leading UK stores.

Give as you Live works with existing online affiliate programmes.

Affiliate programmes are used by most well known retailers where they pay a commission for every person who is referred to their website and buys a product. This commission is often a percentage of the overall purchase made. Affiliate marketing is frequently used on comparison or cashback websites.

Our partner retailers pay a commission on each purchase made through Give as you Live and Everyclick simply redirects a percentage of the commission to any cause the shopper selects.

The shopper does NOT have to pay a penny more to raise money for their favourite cause.

No. There is no price mark-up on Give as you Live products. You pay the same price as you would if you visited the retailer's site directly. The stores donate, not you. However, it is your purchase that makes the donation possible.

100% of the funds you raised are passed on to charity.

In order to fund the on-going development of Give as you Live, which is free for all UK causes to use and free for all shoppers, Everyclick takes a portion of the total commission we receive from our partner retailers.

This portion is taken before any amounts displayed on screen are calculated. This means that 100% of any displayed amounts will be donated to charity.

Usually, the portion Everyclick retains is a variable percentage based on how much a cause is able to raise. Each cause will receive the following commission rates, based on their overall total raised:

• Up to £500,000 - the cause will receive 50% of all commissions
• From £500,001 - to £999,999 the cause will receive 75% of all commissions
• From £1m to £1,999,999 - the cause will receive 85% of all commissions
• From £2m+ - the cause will receive 90% of all commissions

In some cases, we enter into an agreement with a retailer whereby they undertake to give a greater than normal percentage, either on a temporary or permanent basis.

In this case we undertake to ensure that at least 50% of all commissions go to the cause by applying the following rule to each separate order from that retailer:

• If the transaction commission value, expressed as a percentage of the transaction value is 5% or greater, the Everyclick commission retained from the transaction is 2.5% of the transaction value.
• If the transaction commission value expressed as a percentage of the transaction value is less than 5%, the Everyclick commission retained from the transaction is 50% of the transaction commission value.
• For orders where a zero order value is specified (e.g. £5 for signing up to a trial membership, £10 for applying for a credit card), Everyclick will retain 50% of the transaction commission value.

As we calculate the cause's donation amount based on each order, the amount actually donated may appear less than the "up to" percentage displayed on the site, but the percentage donated by the retailer in these cases is higher than would normally be the case.

Give as you Live can raise money for every UK cause. With over 220,000 causes and charities to pick from, Give as you Live can just as easily raise money for a local school or a national charity.

In addition, you can raise money with Give as you Live to support any Everyclick fundraising page. When selecting your cause, choose "Search for a fundraising page" to search for a page to support.

If you do not select a cause and opt to "just go shopping" any funds you raise will be donated to our cause of the month

All funds raised through Everyclick's products, including Give as you Live, are distributed through the Charities Trust, a registered charity that provides payroll giving and donation services, and act as our data and payment provider. Our relationship means that the vast majority of UK charities are available to support through Give as you Live. Once a charity registers with the Everyclick Charity Administration System and agrees to the compliance agreement, payments can be made directly to each charity.

If you can't find your favourite cause on Give as you Live, you can add it by completing this form.

You can use Give as you Live at over 1,800 online stores, including popular brands such as John Lewis, Play.com, Tesco, Expedia and Waterstones.

We are adding more stores every week and are continuously working to bring you the big brands that you regularly shop with, so that you can raise funds every time you shop online.

Amazon are a supported store. Visit their store page.

eBay are not currently one of our Give as you Live retailers. We are working hard on correcting this and hope to add them in 2012.

If you would like us to add a particular store which isn't supported, please tell us and we will investigate.

Unless otherwise stated, Give as you Live can only raise money based on the purchase price excluding VAT & delivery. Also, other extras such as credit card fees, tax on flights etc are unlikely to be included when the Give as you Live donation amount is calculated.

The Give as you Live online store features the latest offers, products and retailers available through Give as you Live. Simply search for any product or store and click through directly from our website. Once you click through from our website, any item you buy will raise money for your cause.

If you have logged out of your account, you will be asked to log in before you purchase to ensure the money you raise will be sent to your favourite cause.

If you do not wish to log in and wish to just shop, the money raised will be sent to our cause of the month.

You can visit the Give as you Live online store regularly to see the latest offers and new retailers added. Or, you can download Give as you Live so that you can shop directly with over 1,800 leading retailers.

When you download Give as you Live, you can raise funds by going directly to our partner retailers' websites. Give as you Live goes with you as you shop online, telling you which online stores you visit are supported and offering alternative product results as you search using your favourite search engines.

This means that you don't need to remember to visit the Give as you Live online store first, you just shop online as you would normally do.

Download Give as you Live.

Downloading Give as you Live takes less than 30 seconds. You can download Give as you Live for either Internet Explorer, Firefox, Chrome or Safari.

There are three ways to use Give as you Live once you have downloaded it:

• With any search engine
• Via the pop-up that will appear when you visit a Give as you Live retailer
• By using the Give as you Live icon in your browser toolbar

With any search engine: Give as you Live works with any search engine, including Google. Simply enter your search term into the search engine, and if Give as you Live has any matching results they will be displayed on the left of your browser in a Give as you Live window.

This window can be easily opened or closed, as we know that not every search is for something to buy. To close the window, simply click the black 'x' in the top right hand corner. To open the window, there will be a text link near the top of your browser screen that you can click, or simply click the Give as you Live icon, which can be found at the top of your browser screen, next to the address bar.

Via the pop-up that will appear when you visit a Give as you Live retailer: When you download Give as you Live and you visit one of our partner retailer's websites, a smaller version of Give as you Live will appear, asking if you would like to raise money for your cause on this site. Simply select "Yes" and a percentage of your purchases will be included in your donation total.

If you would like to check that Give as you Live is tracking, simply click on the small Give as you Live icon, next to your browser address bar. The green tick confirms you are raising money.

By using the Give as you Live icon: The Give as you Live icon can be found at the top of your browser screen, next to the address bar. When using a search engine, the icon allows you to open Give as you Live if you have closed it. When visiting a retailer's website, the icon allows you to confirm if Give as you Live has been activated to raise funds (a green tick will confirm you are raising money for your cause). If Give as you Live does not open when you visit a partner's website, you can activate it by simply pressing the icon and selecting "yes". In 85% of cases, the overlay will appear by itself, but in rare cases, due to technical reasons, it will require the shopper to click the icon and activate Give as you Live manually.

In 85% of cases, Give as you Live will appear by itself when a shopper visits a partner retailer's website, but in rare cases, due to technical reasons, it will require the shopper to click the icon and activate Give as you Live manually. Simply click the Give as you Live icon found at the top of your browser screen, next to the address bar, and click "Yes" to begin raising money for your favourite cause.

Each retailer sets the commissions for their products; therefore, each commission structure is different. For many retailers, there are different commissions set against different product categories.

If you have downloaded Give as you Live and want to check how much your purchase will raise, just click "View rates", found in the top right-hand corner of Give as you Live.

If you are shopping through the Give as you Live online store, the rates can be found on each retailer's Give as you Live page and alongside product and store search results.

Creating an account allows you to track how much you have raised for your favourite cause. When you create an account you can log in at any time to confirm how much you have raised broken down by purchase, you can change your cause, update your personal information and adjust your shopping preferences.

After signing up to Give as you Live you will be sent an email asking you to activate your account. Setting up an account takes seconds and allows you to track how much you have raised for your favourite cause.

Yes, Give as you Live is totally secure. When you purchase an item you do so directly with the retailer. At no point is Everyclick given access to your credit card or financial information.

All your personal details are stored in your online account, which you can access at any time. This information is stored securely and is never shared with any 3^rd parties. We will only share your personal information with your cause with your permission. You can update your preferences for communications at any time through your account.

Your shopping history is stored in your account, so you can see how much you have raised for your cause. Everyclick does not share your browsing history.

No, Everyclick will never sell your personal data. From your account you are given the ability to opt into communications from Everyclick and from your cause. You can change your communication preferences at any time through your account.

Once a week, Give as you Live will send you shopping offers and discounts based on your shopping preferences. If you would like to change your preferences or to opt in or out of receiving these emails, please log into your account.

Give as you Live is able to offer our shoppers deals and discounts from some of the biggest brands in the market. Each week we will send you a collection of the best deals and voucher codes, helping you to both save money and raise money for your favourite cause.

To ensure these offers are as useful as possible, Give as you Live shoppers are able to personalise the offers they receive by logging into their account. There you can select which types of offers you would like to receive, and you can update your preferences at any time.

To sign up for our weekly offers please log into your account and select "My preferences".

If you don't have an account, simply sign up. You will be able to select which types of offers you would like to receive, and you can change your preferences at any time.

You can request a reminder on the sign-in screen.

If you have not already done so, please check your junk mail. In order for future emails to successfully arrive in your inbox, you will need to add Everyclick.com into your safe senders list.

Your personal fundraising total is displayed in Give as you Live and in your account. For a more detailed breakdown, you can see each of your fundraising transactions in "View all transactions".

If you want to change your chosen cause, you can do this by signing into your account and then following the link to change your chosen cause.

To update your personal settings, sign into your account. In your account, you can update your personal settings as well as access your totals raised, track individual purchases and log claims.

As Give as you Live is new, some anti-virus software packages are unfamiliar with it and therefore block it. This doesn't mean that our installer contains any malicious content, so please don't be worried. If you cannot get your anti-virus software to allow the installation, please contact us, telling us which software you are using, and we will investigate.

Please speak to your I.T. team about having a copy of Give as you Live placed on your intranet or data server, where downloading should be enabled.

Alternatively, you can encourage your staff to use the Give as you Live online store. Our online store can be accessed via any web browser and doesn't involve any downloads.

You can remove Give as you Live from your computer at any time:

Internet Explorer users

1. Click on Start then All Programs
2. Click on the Give as you Live program group
3. Click Uninstall and follow the instructions
4. You will need to restart your browser to complete the uninstallation

Firefox users

1. Open Mozilla Firefox
2. Go to the Tools menu
3. Select Add-ons
4. Highlight the Give as you Live add-on
5. Click Uninstall
6. Restart Firefox when prompted to do so

Safari users

1. Open Safari
2. Go to Edit menu
3. Select Preferences
4. Go to the Extensions tab
5. Highlight the Give as you Live extension
6. Click Uninstall

Chrome users

1. Open Chrome
2. Click the spanner icon on the far right hand side of the address bar
3. Select settings to open the settings page
4. Select Extensions on the left hand side of the page
5. Click the Remove button by the Give as you Live extension
6. Click Uninstall

If you have found a bug with Give as you Live or have a suggestion, and it is not answered here, please don't hesitate to contact our team.

Retailers will not be able to help you with Give as you Live queries.

You must, however, contact the retailer directly if you have any complaints about the product itself or wish to return a product. Please do not contact Everyclick with questions or concerns about any products purchased as we will not be able to help you.

Please contact us if you have any concerns with a retailer's actions regarding purchases made through Give as you Live. Alternatively if you have a claim from a purchase that you have made which is not showing in your account please use the claim icon form within your account panel.

For Give as you Live to function correctly, your browser must:

1. Have cookies enabled
2. Have JavaScript enabled
3. Allow popup windows

Occasionally, some links may stop working if a retailer leaves the Give as you Live programme without giving us sufficient notice, which will cause their links to not work until we remove them from Give as you Live.

It is also possible for some of our product links to not work if a store has provided us with a faulty product feed. With over 15 million products, we are unable to monitor all of these links, however when made aware of any problems, we will contact the store in question to bring it to their attention.

If you wish to notify us of any links that are not working, please contact us, telling us the store and/or product in question.

By default, Internet Explorer's InPrivate mode disables all add-ons, including popular add-ons including Flash and Silverlight. If you want to disable this, go to Tools and then Options and select the Privacy tab. Untick 'Disable toolbars and extensions when InPrivate Browsing starts'.

When you make a purchase it can take up to two weeks for it to show in your account. This is because the retailer you bought your item from needs to report this purchase to us before we can update your account.

Most retailers are quick to send us the required information and in the majority of cases, your transaction will appear in your account the morning afterward the purchase. You will also receive a confirmation email.

However, some stores do take longer. If your purchase was made more than two weeks ago, please continue to submit a claim so we can follow up directly with the retailer.

To inquire about a purchase that isn't showing in your Give as you Live account, simply log into your account and select "Make a claim".

Please note that we update user transactions daily, and that some transactions can take a couple of days to come through. Therefore, please wait until a few days after the purchase before making a claim.

Once the claim has been submitted, it may take up to 75 days for us to receive the information we require from the retailers to settle your claim.

When you have made a purchase your transaction goes through a number of different stages. The different stages are:

1. Pending – Your purchase has been successfully tracked and we are now waiting for the retailer to approve the purchase
2. Approved - Your transaction has been approved by the retailer. Everyclick is now waiting for the funds to be received from the retailer before we can update your funds total
3. Paid – The funds you have raised are now being processed for disbursement to your cause
4. Donated – Your transaction has been passed over to your favourite cause
5. Declined - This means that the retailer has declined your transaction and therefore your cause will not receive the funds.

We guarantee to pass on all Give as you Live donations to your chosen cause once we have received them. We pay charities on a monthly basis, and once funds have been received we will transfer the funds in the next available payment run.

In the very small minority of cases where we don't receive money from a retailer, we cannot pass it on. Everyclick is totally transparent with our users when a commission is refused. All information relating to the status of an individual commission is clearly displayed in your account. If you have any questions about a specific product commission, please don't hesitate to contact us.

On some occasions, depending on the type of purchase, the amount of funds raised may change until your purchase has been updated to approved status. There are a few reasons for this. Using the example of a hotel, the number of nights you stay or even if you stay at all is unknown until you have completed your trip. You may decide to extend or shorten your stay during your trip, which will affect how much is raised for your cause. This is because the amount raised is based on the overall cost.

Many retailers may send us temporary data, based on trends and assumptions, until your purchase has been approved. For this reason, we ask that you please wait until your purchase has been approved before making a claim.

Unfortunately, because of the rules set by retailers, we are only able to make a claim to a retailer in the first 100 days after you purchase an item. Therefore, you will not be able to make a claim on such purchases.

If you work for a charity, you can access how much has been raised for your cause, and a variety of free reporting and marketing tools, through the Everyclick Admin System.

Once you have access to the Everyclick Charity Administration System, you can download a wide variety of free marketing tools, including web pages, buttons, email content and social media messages. These marketing tools are provided free of charge to help your supporters access Give as you Live.

We pay charities on a monthly basis via BACS.

To ensure that we can pay you as quickly and efficiently as possible, charities are encouraged to have a member of staff sign up as the Administrator for their charity.