The top concern cited by 36% of respondents was the issue of people stealing their deliveries from drones. This concern isn’t unfounded as one in 20 (5%) admitted that they would consider stealing a package when a drone is landing. An additional one in 20 (5%) also said they would be tempted to break a drone that they notice delivering a package.
Confidence in drone deliveries is low, with nearly a third (31%) of respondents raising the issue of difficulty with large items and a fifth (22%) concerned about deliveries going to the wrong place.
On the flip side, the benefits are clear to shoppers. Over two-fifths (42%) believe the biggest benefit will be faster deliveries and a further two-fifths (42%) believe drones will help with the delivery to isolated and remote places.
Amazon is the clear favourite when shoppers were asked about which retailers they would like to see using drones. Anticipation of drone deliveries by other retailers is very low in comparison to Amazon.
The top five retailers that respondents would like to see using drones are:
- Amazon (66%)
- Argos (22%)
- Tesco (13%)
- Boots (10%)
- Asda (10%)
Greg Hallett, Managing Director at Give as you Live, said, “It’s clear that people are still very wary of drones delivering their online goods. The main drawback is the security of their purchases and at the moment the majority are planning not to use them despite knowing the benefits of faster and wider spread delivery.”
“This is very much a case of shoppers becoming more comfortable with the technology. As online shopping continues to grow steadily, which we see through our website data, there will continue to be innovations in delivery to deal with the demand.”
Commissioned by Give as you Live, these results come from a survey of over 1,000 people across the UK, who were asked about drones delivering their online shopping.
Every time something is bought through Give as you Live, a percentage of the purchase value is donated to the charity of the shopper’s choice. This all happens at no extra cost, as Give as you Live makes the donation on the shopper’s behalf from the commission paid by the retailer.