Purchase not showing
How do I make a claim?
To inquire about a purchase that isn't showing in your Give as you Live account, simply
log into your account on your desktop and select "Make a claim". You cannot currently
make a claim using our App or mobile websites.
Please note that we update user transactions daily, and that some transactions can
take a couple of days to come through. Therefore, please wait until a few days after
the purchase before making a claim.
Once the claim has been submitted, it may take up to 75 days for us to receive the
information we require from the stores to settle your claim.
I made a purchase and it's not showing in my account?
When you make a purchase it can take up to two weeks for it to show in your account.
This is because the store you bought your item from needs to report this purchase
to us before we can update your account.
Most stores are quick to send us the required information and in the majority of cases,
your transaction will appear in your account the morning afterward the purchase. You
will also receive a confirmation email.
However, some stores do take longer. For example, Amazon purchases appear in your
account within 24 hours of the items being dispatched rather than bought. If your
purchase was made more than two weeks ago, please submit a claim by logging into your
account and selecting the ‘make a claim’ icon so we can follow up directly with the
If you are have shopped using Give as you Live on your mobile device and your purchase
does not show after two weeks, it may be because the mobile version of the store’s
website did not track correctly. This may happen in a very few cases where a store
has not implemented tracking correctly on their mobile sites. In this case, please
make a claim and we will follow it up on your behalf.
I have shopped online at Tesco and my purchase is not showing?
If you have shopped online for your groceries at Tesco, they currently only donate
to new customers.
Most of our stores do have a flat rate percentage across the board, but you can expect
different rates for supermarkets, department stores, electrical stores, subscription
services and catalogue websites.
You can see store rates on the store page at www.giveasyoulive.com and on the toolbar
under 'store rates'.