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Read moreIf you were expecting a donation that hasn't appeared in your account, you can let us know by submitting a claim for a missing donation. We will then contact the retailer to track the donation down for you!
Donations can take up to 7 days to appear in your account. This is because we require data from the retailer before we can update your account. Most retailers are quick to send us the required information and in the majority of cases, your donation will appear in your account quickly after the purchase.
Most of our members raise donations without any issue, however, we advise you to follow these steps to make sure your charity receives your donation every time:
If you are ever unsure about a donation, our help team will be able to assist you.
If you've used Give as you Live Online but your donation hasn't automatically appeared in your account within 7 days, please let us know by submitting a claim. We can accept claims up to 100 days old.
To submit a claim, please have ready the following details. These will be on the receipt from your shop:
Once you have completed our claim form, our claims team will contact you to let you know that we have received your claim and submitted it to the retailer.
It may take a few months for the retailer to make a decision but as soon as they've told us, we'll let you know. If the claim has been approved, you'll receive a 'thank you' email with how much has been raised.
We always do our best to get a successful outcome, however, we can't guarantee that all claims will be approved.
Give as you Live Online is a FREE online fundraising platform that has raised over £24 million for UK charities just through online shopping. There are over 6,000 stores listed and over 200,000 charities available to support. Sign up, click through Give as you Live Online and raise free donations whenever you shop!
Offers, donation rates and participating stores are correct at the time of writing and are subject to change. Please visit the Give as you Live Online website for the most up to date information.
Start shopping today - just choose a charity, enter a few details and you can be raising in minutes.